Refund Policy

30-day money-back guarantee

Memberships are sold by 360 Adapt LLC, operating as WordPilot AI. If WordPilot AI isn't right for you, you can request a full refund within 30 days of your order date — no explanation required. This applies to both the Pro ($6.99/month) and Competitive ($12.99/month) memberships, which cover WordPilot AI and WordPilot Crossword together.

How to request a refund

Refunds are processed by our payment provider, Paddle, which is the Merchant of Record for all orders. To request one:

• visit paddle.net and look up your order using the email address you paid with, or
• email us at support@wordpilotai.com and we'll raise the request with Paddle for you.

Refunds are returned to the original payment method. Your bank or card issuer usually takes a further 3–10 business days to show the credit.

Cancelling a subscription

Cancelling stops future renewals — it is separate from a refund. You can cancel any time from the billing section of your account, and you keep your membership features until the end of the period you have already paid for. After that your account reverts to the free tier; your saved words, history and streaks stay intact.

Renewals

If a renewal charge catches you by surprise, contact us within 30 days of that charge and we'll refund it under the same guarantee.

Questions

Email support@wordpilotai.com and we'll help. See also our Terms of Use and Privacy Policy.